SEISMIC FOR CUSTOMER SERVICE TEAMS
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Do these challenges sound a little too familiar?
CSAT scores are subpar
You know you need strong onboarding and consistent coaching to improve CSAT scores, but you don’t know where to start.
Disparate systems create confusion
Your agents jump from software to software while they’re serving customers because they can’t find the information they need quickly.
Agents lack upsell and cross-sell skills
With so many tickets to triage, no one has the time or resources to problem solve, upsell and cross-sell.
However, we know that…
With Seismic, better customer experiences are possible
Train faster and coach better
Get new agents up to speed (and keep tenured agents sharp) with compelling, personalised onboarding and coaching.
Provide continuous learning
Give agents one place to go to address their skill gaps, find in-the-moment help, and practice real-life scenarios.
Measure your impact
Easily correlate an agent’s skill development with outcomes like NPS and CSAT, thanks to powerful analytics and integrations.
See why agents love learning with Seismic Learning.
Here’s what customer service teams do with Seismic
Reach full competency and maximum efficiency quickly.
Seamlessly serve customers and adapt to change.
Build data-driven coaching programmes that grow revenue.
A few features you’ll love
Buyer engagement
Help agents deliver better customer experiences, harnessing AI-powered content recommendations to save time and identify engagement opportunities they may have missed.
Learning and coaching
Speed up onboarding with easy-to-create lessons, events, and certifications — tracking it all in one powerfully simple training and coaching tool.
Sales content management
Provide agents the content they need, when they need it, with a single hub for accessing and self-service customizing digital materials that deliver impactful buyer experiences.
Enablement intelligence
Turn all teammates into top performers with data-backed insights and personalized coaching plans. Pinpoint learning gaps across individuals and teams, then enable sellers to continuously refine their craft.
Content automation
LiveDocs maximize agent productivity by automatically assembling dynamic, marketing-approved assets like QBRs and customer presentations.
Don’t just take our word for it
A tool like this helps learners embrace learning instead of resisting it.