Description
In our fourth episode, the discussion revolves around the role of community in financial services, exploring the impact of hybrid working on in-person events and communities and predicting how communities will evolve in the future. Hosts Rachael Rowe and Gemma Livermore from Seismic are joined by guests Claire Bailey, Marketing Manager at Evelyn Partners; and Tony Margiotta, Global Head of Membership at Rise, Created by Barclays
Show Notes
Tremors:
The financial services sector was once siloed, excluding outsiders. Recently, community development has improved connectivity and collaboration, fostering a vibrant industry ecosystem. It has broken barriers, promoting diversity and supporting growth, enhancing connections and insights within FinTech and beyond.
Epicentre:
Communities in the financial services industry have evolved to become more externally facing and inclusive. The industry now works together more collaboratively, driven by changing customer demands and a focus on customer service. The impact of hybrid working has also influenced the shift towards virtual interactions and inclusive events.
Aftershocks:
Looking forward, the future of communities will be more digital-based yet retain importance of physical gatherings and connections. Businesses must adapt beyond traditional formats and leverage improved digital platforms to facilitate interactions.
Jump into the conversation:
[00:05:35] Community building in financial services
[00:09:11] Building a supportive community
[00:12:36] Inclusive communities for ex-military
[00:16:35] The power of community events
[00:22:06] The impact of COVID on communities
[00:27:34] The future of communities
[00:37:17] Inclusion in building communities
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