Description
Seismic’s Gemma Livermore and Rachel Rowe sit down with guests Nicki Auret, HR Director at ICBC Standard Bank, and Monica Stancu, Senior Diversity and Inclusion Manager at Lloyds to discuss the evolution of learning and coaching in financial services. The episode explores how ongoing skill development, personalised coaching, and new technologies can create a dynamic learning environment that supports individual career progression and overall organisational success.
Show Notes
Tremors:
The financial services sector was once siloed, excluding outsiders. Recently, community development has improved connectivity and collaboration, fostering a vibrant industry ecosystem. It has broken barriers, promoting diversity and supporting growth, enhancing connections and insights within FinTech and beyond.
Epicentre:
Communities in the financial services industry have evolved to become more externally facing and inclusive. The industry now works together more collaboratively, driven by changing customer demands and a focus on customer service. The impact of hybrid working has also influenced the shift towards virtual interactions and inclusive events.
Aftershocks:
Looking forward, the future of communities will be more digital-based yet retain importance of physical gatherings and connections. Businesses must adapt beyond traditional formats and leverage improved digital platforms to facilitate interactions.
Jump into the conversation:
[00:05:35] Community building in financial services
[00:09:11] Building a supportive community
[00:12:36] Inclusive communities for ex-military
[00:16:35] The power of community events
[00:22:06] The impact of COVID on communities
[00:27:34] The future of communities
[00:37:17] Inclusion in building communities
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