Back to Glossary NPS (net promoter score) NPS tracks the loyalty of your customers based on how likely they are to recommend your products or services to someone else. It includes numerous factors like your product offerings, brand and customer service experience. Related Resources TRENDS & INSIGHTSHow call centre training is evolving with quality assuranceTRAINING & COACHINGThe customer service training guideTRAINING & COACHINGUsing KPIs to measure customer service training and rep performance