Sales coaching builds on the training and knowledge sellers already have and focuses on refining specific skills, reinforcing best practices and addressing performance gaps. Sales coaching enables every seller to meet their personal goals, as well as those of the greater sales team. In order to be effective, sales coaching should be iterative, continuous and personalised to every seller. This is where sales coaching software is useful.
What is sales coaching software?
Sales coaching software helps go-to-market leaders deliver coaching and personalised feedback to frontline reps at scale. Effective sales coaching requires skills assessment, tailored coaching plans, ongoing feedback and tracking. Sales coaching platforms streamline this entire process by providing sellers with everything they need to hone skills, receive feedback and improve in their roles.
How does software improve sales coaching?
Running an effective sales coaching programme requires a lot of time and intentional planning. But when sales leaders already have so much on their plates, it can be difficult to make the time for one-on-one sales coaching. Thankfully, a sales coaching tool can help save time, automate activities and tasks, and track progress to make coaching more feasible.
Sales coaching tools provide a comprehensive approach to coaching by tracking progress, analysing sales data and creating tailored training plans. Sales coaching software can also help identify areas for improvement, track performance and offer personalised learning paths. Ultimately, investing in coaching software can result in higher productivity, more effective training and improved sales results.
Benefits of using sales coaching software
Even the best sellers need continuous training to improve their skills and stay on top of ever-changing markets. Sales coaching software is an essential tool for every sales tech stack as it helps sellers improve their skills and gain expertise in an organised and collaborative way. Let’s take a closer look at the benefits of using sales coaching software.
Streamline coaching and enablement
Sales coaching software is a key tool that should be part of your larger sales enablement software. Since it operates on a cloud-based platform, sellers can access consistent, ongoing coaching. It also provides leaders with a one-stop-shop that includes everything they need to assess skills, create coaching plans and assign supplemental learning.
Gain better visibility into seller performance
Real-time sales coaching software also provides leaders with better visibility into seller performance. With live coaching sessions and real-time guidance, leaders can easily identify where sales reps need additional training and support. This empowers them to make more informed decisions and take proactive steps to improve performance.
Personalise feedback at scale
Group coaching and training lack individualisation for sellers. After all, every seller has their own strengths and weaknesses. By implementing one-on-one sales coaching, leaders can highlight areas where reps excel and pinpoint opportunities for growth. Because personalised coaching based on a seller’s performance is crucial for personal growth, it’s best to rely on a tool that makes it easy to deliver unique feedback at scale.
Establish best practices
Because sales coaching software provides real-time guidance for sellers, it can help them learn about best practices and quickly apply these skills to their roles. This helps GTM leaders establish and replicate winning strategies across multiple reps to ensure consistency across the entire sales force.
Improve seller readiness
Buyer interactions can be unpredictable, but sales coaching software helps sellers feel equipped and prepared for any selling scenario. In Seismic’s 2023 Value of Enablement Report, 85% of participants said that quick access to sales coaching helps them prepare for buyer interactions and speak from a more informed standpoint. Additionally, 80% of respondents say that access to coaching keeps them from second-guessing themselves.
Increases engagement
Sales coaching software can also help sellers feel more engaged and satisfied with their job. In fact, 80% of respondents say that coaching would help them feel more satisfied with their job. However, 50% of sellers are considering leaving their company due to a lack of ongoing training and coaching. Sales coaching software gives sellers the opportunity to work directly with their manager to build actionable and personalised coaching plans for improvement. This creates a mutual understanding of the steps needed to up-level skills and improve performance.
Track progress
It’s important to deliver coaching that’s directly tied to business outcomes. A sales coaching tool tracks skill levels and progress over time, so leaders can easily analyse performance and ensure seller development doesn’t become stagnant.
The best sales coaching software features to look for
While sales coaching software often complements sales training and enablement, there are a few specific features that you should look for when selecting a tool. At the most basic level, tried-and-true sales coaching software allows sales organisations to review and assess sales calls, identify opportunities for improvement and share feedback directly with sellers. Let’s take a closer look at some important features.
Call assessments
Sales coaching software offers multiple tools that help managers assess sellers by capturing and sharing recordings of recent interactions with a prospect or customer. Then, managers review the calls and assess the sellers’ abilities based on the conversation. This allows sales coaches to be hands-on without hovering or monitoring every interaction.
Central access to coaching plans
We’ve established that having unique and personalised coaching plans for your reps is crucial, but how can you keep track of so many different learning paths? Sales coaching software organises and stores sales coaching data and plans in one place so leaders don’t have to deal with scattered files, folders and performance plans for every team member.
Practice capabilities
An effective hands-on training technique for sellers includes role-playing. Role-playing in sales training is a great way for reps to apply newly learned information and feedback from their managers before interacting with a buyer.
AI technology
Artificial intelligence has taken the world by storm, and the sales industry is no exception. More sales coaching tools leverage AI to provide real-time sales coaching to sellers. By pairing practice scenarios with AI, sellers can participate in role-play exercises and experience real-life scenarios. Then, AI sales coaching analyses the seller’s performance provides instant feedback and suggests improvements.
Tracking and metrics
Sales metrics help managers identify the sales team and individual sellers’ strengths and weaknesses. A sales coaching tool with tracking and insights enables leaders to capture a holistic view of each rep’s skill development over time. This vital information enables managers to determine the best coaching methods and training to help sellers improve.
Integrations
Toggling between tools in a sales tech stack is time-consuming and complex. Sales coaching software that integrates with your existing tech stack, including CRM and training software, is the best way to eliminate jumping from tool to tool. Additionally, an integrated sales coaching platform gives sellers access to all the relevant materials and training content they need to maximise coaching and level up their skills.
Why great enablement includes sales coaching
Sales enablement provides sellers with the information and tools they need to perform their jobs effectively. Coaching is an essential part of every sales enablement strategy because it helps sellers apply the skills and knowledge they learn throughout sales training. And because sales coaching is ongoing and personalised to each individual seller, it’s one of the most effective strategies sales teams can implement to improve performance. The heart behind sales coaching is skills development, which is not solely focused on boosting numbers but, most often, still results in growing numbers. Remember, the best sales coaching includes:
- Guiding sellers to develop new skills and understand new information
- Correcting behaviours that do not lead to success
- Reinforcing behaviours that lead to success
Implementing a sales coaching programme helps companies decrease new hire ramp time, improve productivity and increase revenue. And, while it’s extremely beneficial, it requires a lot of time and intentionality for it to be effective. Thankfully, investing in sales coaching software can significantly improve the coaching process for managers and sellers alike.
Never stop growing.
Deliver personalised sales coaching with Seismic
The Seismic Enablement Cloud™ includes sales training and coaching tools that help ramp new sellers quickly and keep existing reps’ skills sharp. Want to see how you can assess skills, deliver personalised coaching and track development at a scale? Get a demo to learn more!
