Solution Consultant I CST/MST

About Us:

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview:

We are looking for a Solution Consultant who will belong to a rock star team of Professional Services practitioners committed to laying the foundation for our client’s successful sales enablement journey.

The Solution Consultant is the critical post-sales customer-facing role responsible for leading client services engagements, consulting the customer on enablement best practices aligned to Seismic’s Enablement Cloud Platform, and building best in class solutions that solve for our customer’s revenue outcomes.

Only considering CST/MST candidates.

Who you are:

• A chameleon – part Consultant, part Thought Leader, part Business Analyst, part Project Manager
• A strategic thinker who can connect product capabilities to business goals
• A trusted advisor who builds strong relationships and communicates with empathy
• At ease leading complex projects and driving clarity in ambiguous situations
• Detail-oriented and hands-on, yet able to see the big picture
• Motivated by delivering real impact for customers and the business
• Possess a strong sense of ownership and take pride in all that you do
• Skilled at managing multiple responsibilities while striving to exceed expectations

Primary Customer-Facing Responsibilities:

Customer Implementation & Enablement

• Lead the end-to-end design and delivery of solutions for new customers post-sale, ensuring a seamless and impactful onboarding experience
• Facilitate discovery sessions to gather business requirements, uncover challenges, and define solution architecture and workflows
• Configure and optimize product implementations to align with customer goals and success criteria
• Provide enablement, documentation, and hands-on training to ensure customer self-sufficiency and early adoption success

Strategic Advisory & Value Realization

• Act as a trusted advisor to customers, guiding them on best practices, solution optimization, and change management
• Drive strategic conversations about how the platform can evolve with their business needs over time

Project Leadership & Delivery

• Lead or proactively support project management activities, including timelines, stakeholder alignment, scope, and resource coordination
• Identify and mitigate risks throughout the project lifecycle while ensuring a strong handoff into steady-state operations
• Actively manage communication with customers and internal teams to ensure alignment on progress and outcomes

Organizational Responsibilities:

Cross-Functional Collaboration & Process Innovation

• Collaborate with Product, Engineering, Customer Success and Support to share customer insights to inform roadmap priorities and feature enhancements
• Contribute to playbooks, solution templates, and internal tools that elevate the efficiency and consistency of solution delivery
• Serve as a subject matter expert internally, supporting onboarding and mentoring of new consultants
• Participate in ongoing upleveling of skillsets to enhance technical and consultative acumen
• Offer feedback and ideas to improve internal processes, driving efficiencies in the business
• Achieve billable utilization targets to successfully achieve Services revenue targets

What you’ll be doing:

• You’ll own meaningful customer relationships and shape their early experience with our product.
• You’ll influence how our team delivers services at scale, while still bringing a personalized touch to each engagement.
• You’ll join a fast-paced, collaborative team committed to customer success and continuous improvement.
• You’ll gain exposure to multiple industries and business challenges — making this a great next step for career growth in strategic services, customer success, or product leadership.
• Generous paid vacation, sick leave, and holiday benefits, including an end-of-year company shutdown
• Competitive medical, dental and vision plans, as well as an optional Health Savings Account with a company contribution 
• Paid parental leave and family caregiver leave 
• 401(k) plan with annual company match 
• Monthly stipend for cell phone expenses
• Flexible work schedule 
• Seismic Cares employee volunteer program 
• #OneSeismic culture that celebrates wins, encourages autonomy, ownership, and transparency 

What you bring to the team:

• Proven experience leading onboarding or implementation projects from kickoff through go-live
• Bachelor’s Degree or equivalent experience

• Solid client-facing experience with the ability to influence outcomes and manage expectations

• Demonstrated consultative skills, with the ability to synthesize business goals into technical solutions
• Strong understanding of SaaS ecosystems, data flows, integrations (APIs), and system configurations
• Ability to balance strategic thinking with tactical execution and handle multiple engagements simultaneously
• Excellent written and verbal communication skills, including client-facing presentation and facilitation
• Proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word, and PowerPoint

• 2+ years of experience in post-sales solution consulting, technical implementation, customer success, management consulting, sales engineering, or a related field

What we have for you:

At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.