Forward-thinking companies use the power of data to inform customer service training initiatives.

Even as employees return to offices, remote work is here to stay. While more employees are spending time in person, most companies continue to offer remote and hybrid workplace models. Over the past few years, organizations have adapted in-person activities for remote work settings. Customer service training is one of these growing areas. While many […]

It’s no secret that exceptional customer service is a competitive advantage and driver of long-term business growth. Satisfied customers buy more, and Gartner found that nearly 65% of new sales come from existing customers. Additionally, the National Business Research Institute found that companies with excellent customer service have an opportunity to increase sales by 20% […]

Effective customer service training isn’t the same as it once was.

Here are a few reasons to revisit your customer service training plan.

The importance of product knowledge in customer service can't be overstated.

Here are five common traits shared by companies with the best onboarding programs.

By empowering reps, they'll have the tools they need to take care of customers.

One way you can effectively educate your team is with a customer service training manual.

There are many important benefits to creating customer service standards, but here are just two.

Customer service agents learn a lot by doing.

Proper customer service training can make all the difference.