The B2B sales landscape has dramatically changed over the last few years. Buyers are more informed, conducting thorough research before engaging with sellers. Sales cycles include more stakeholders and touchpoints. As a result, buying cycles are complex and require sellers to be at the top of their game to engage with buyers and close deals. […]

This week’s Microsoft Ignite 2023 conference focused on how organizations can reimagine the way they work. Throughout the event, Microsoft featured strategic partner organizations that are helping drive the next wave of efficiency and innovation. Seismic is honored to be recognized during the keynote presentation which showcased our integral role in Microsoft’s AI strategy and […]

After a rooftop party with panoramic views of San Diego that was full of camaraderie, we returned for a new day at Seismic Shift ‘23. And while many of us feel like we just kicked off our week together, it was the last full day of keynote and breakout sessions.  Today’s main stage content, impressive […]

We just wrapped the first full day of Seismic Shift 2023, and it was one for the books. We welcomed a sold-out crowd of 1,060 attendees from more than 400 companies across 13 different countries, and their energy didn’t disappoint as we kicked things off. The Marriott Marquis is buzzing with excitement and inspiration — […]

National Hispanic Heritage Month, which is celebrated from September 15 through October 15, honors the cultures and contributions of Hispanic and Latinx Amercians. The start date is significant because it marks the anniversary of independence for Costa Rica, El Salvador, Guatemala, Honduras, and Nicaragua. Additionally, Mexico and Chili celebrate their independence on September 16 and […]

It’s hard to believe that artificial intelligence (AI) has been around for seven decades. Recently, the topic has exploded with the evolution of generative AI. Now, we’re hearing more about the world of AI and what it means for the future of work on a daily basis.  But when it comes to understanding how AI […]

Seismic Shift is back this October 23-26, and to say that we’re excited is an understatement. From engaging speakers to groundbreaking ideas, last year’s event did not disappoint. We’re raising the bar and bringing attendees a bigger and better experience than ever before! What is Seismic Shift? Shift is Seismic’s annual user conference that’s jam-packed […]

Forward-thinking companies use the power of data to inform customer service training initiatives.

Here’s how to enable sellers for long-term success with ongoing enablement, training, and coaching.

Recently, I needed to make some changes to my home’s insurance policy. First, I tried to make the changes through the self-service portal but was unsuccessful. Then, after numerous failed attempts to contact my local agent, I conceded and dialed the 1-800 customer service number.  I immediately received an automated message that stated my policy […]

Today’s buyers interact with B2B sales reps in a completely different way than they did a few years ago. More stakeholders are involved in every buying decision and they all look for more than just a great product or service. Instead, they require an expert partner who can deliver a personalized experience during every stage […]

It’s no secret that exceptional customer service is a competitive advantage and driver of long-term business growth. Satisfied customers buy more, and Gartner found that nearly 65% of new sales come from existing customers. Additionally, the National Business Research Institute found that companies with excellent customer service have an opportunity to increase sales by 20% […]